The slider doesn’t show on my product pages.
- Check that Wise Product Slider Embed is turned on under App embeds in your theme editor, and that you clicked Save.
- Make sure you’re viewing the theme where you enabled the embed (usually your live theme).
- On the app’s Configuration page, check that the slider isn’t turned off for Desktop or Mobile.
- Make sure the product has at least one image.
My theme’s original gallery still shows next to the slider.
In the theme editor, open the app embed and check Enable Product Image Slider Replacement (or Replace Default Theme Product Image if you use the app block). Some heavily customized themes need a small adjustment — contact support and we’ll help.
My changes don’t appear on the store.
Click Save changes on the Configuration page, then refresh your product page. PRO-only options take effect on your store after you upgrade to PRO 3D.
Hover zoom doesn’t work on my phone.
Hover zoom needs a mouse, so it’s available on desktop and laptop screens. On mobile, shoppers swipe through photos and can open the full-screen lightbox.
Why does the AR button show a QR code?
AR runs on phones and tablets. On a computer, the button shows a QR code that shoppers scan with their phone to view the product in their space.
Do I need to edit my theme code?
No. The slider is added with a Shopify theme app extension. If you uninstall the app, the slider is removed from your theme automatically.
Which themes are supported?
The app works with Online Store 2.0 themes, including Shopify’s free themes such as Dawn.
How do I cancel my PRO subscription?
Open Plans in the app and click Downgrade to Free. See Pricing Plans & Free Trial.
Still need help?
Contact our team through the Wisemattic support page. We’re happy to help with setup and theme questions.